1. Scope and contact
You can request access, correction, deletion or other measures concerning your data by writing to [email protected]. Identify the business, channel or feature involved and what you need. This page describes available tools and request handling; it does not replace your rights.
URBNBEE may process business account data, conversations, contacts, files, appointments, orders, payments and integrations depending on the features used. A request must identify the relevant data and systems.
2. How we handle a request
Use the email associated with the account if available. If acting for another person or business, explain that relationship. We will verify identity and authority through a method appropriate to the case; do not send passwords, authentication codes or excessive documentation.
If you messaged a business using URBNBEE, you may contact that business or [email protected]. We will coordinate the request according to each party's responsibilities without giving you access to other people's data.
We will review the scope, the appropriate action and any records that need to be retained. We will explain the outcome and, where applicable, the reasons or available ways to pursue the request. Applicable legal requirements and deadlines remain in effect; manual review or a technical limitation does not suspend or extend them.
3. Disconnecting Messenger or Instagram
The business owner can use Disconnect on the agent's connection screen. This disables the local connection and removes the token stored for that connection; it does not delete conversations, files or the provider account.
Disconnecting here does not revoke every permission or copy held by Meta. Also review integrations in your provider account if you wish to withdraw those permissions. Operations already authorized or sent may still be in progress.
4. Memory forgetting and broader deletion
Forgetting a CRM memory profile clears enrichment fields and redacts their audit contents, but retains a channel identifier to recognize suppression and audit metadata. It is not complete anonymization and does not delete all messages, attachments, appointments, orders or payments.
Resetting a thread's memory is different: it allows information to be learned in later conversations. Neither feature deletes an entire workspace.
For a broader request, use the support channel. We will identify the systems, authorized scope and measures needed to handle it. We do not promise that a single action simultaneously erases the application, providers and their backups; this does not limit applicable rights.
5. Retention and backups
When resolving a request, we will distinguish what is deleted from what needs to be retained for a justified purpose, such as legal obligations, billing, security or handling claims. We will explain relevant limitations; there is no single retention period for all data.
Backups are managed separately from active information. Deletion in the application does not automatically rewrite every backup or third-party record. Their treatment forms part of the review; a restore requires reviewing requests already fulfilled before recovered data is used again.
Nonpayment does not itself trigger automatic deletion. Service suspension and data retention or deletion are reviewed separately under applicable agreements and obligations.
6. Contact
URBNBEE LLC, 550 East 9th Avenue, Sun Valley, NV 89433-7211, United States. Email: [email protected].